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Contact Us

MacKenzie & Marr Guitars can be reached by phone between 8:30 AM and 6PM (Eastern) Monday to Friday at 514-833-8352 . Although we make every effort to respond to voicemail it's not always possible. We ask that you take a moment to fill out our on-line form (see below).

Our mailing address is:

MacKenzie & Marr Guitars
3-2680 Marlborough Ct
St-Laurent, Quebec
Canada
H4K 1M1

Phone 514-833-8352

Our US address is:

MacKenzie & Marr Guitars

11320 State Route 9 -311273
Champlain, NY
12919-5007
att: Alan

However the best way to reach us is by this form. It reaches us no matter where we are and we generally respond within 48 hours.

If you're writing to ask a general type question (shipping costs for example) you may find the answer is already in our FAQ.

An Important Note Regarding Porch Pirates

When we ship a guitar we always send it with instructions to the courier that a signature MUST be obtained at the time of delivery. If no one is home to sign for the carton, it will not be left. We do this to ensure that your guitar does not fall into the hands of porch pirates (or other nefarious characters such as bass players or drummers).

UPDATE - We've learned that during the COVID-19 crisis FedEx is sometimes leaving cartons with no signature. Please follow the tracking number we provide to make sure you know when your guitar arrives.

Fall In Love In Less Than a Week

Try any of our guitars in the comfort of your own home. If you don't fall head over heels in love within a week we'll arrange to take it back and issue a full refund (including shipping).
*certain conditions apply.

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Occasionally we send out a well crafted (read: thrown together on the spur of the moment) missive about the latest happenings here at World Guitar HQ. Miss it at your peril.