I have some reservations about purchasing a guitar directly from you and your factory. I'm hoping it gets some personal attention before being delivered. Do you do anything in your Montreal loft apart from packing and shipping my guitar?
Once we receive an order we pull a guitar from stock and schedule it to be tuned and checked by our luthier, Jerry. We have a very extensive quality checklist that every guitar we ship goes through. Over and above an examination for quality there is also a full set-up procedure that can only be performed immediately before shipping. String action adjustment, neck relief, and saddle height, fret polishing, etc are critical to the playability of a new guitar and we go to great lengths to ensure our guitars are perfect before they are shipped.