fbpx Do you set up each guitar before shipping? | MACKENZIE AND MARR GUITARS

Shopping cart

Your shopping cart is empty.

Do you set up each guitar before shipping?

Once we receive an order we pull a guitar from stock and schedule it to be tuned and checked by our luthier, Jerry. We have a very extensive quality checklist that every guitar we ship goes through. Over and above an examination for quality there is also a full set-up procedure that can only be performed immediately before shipping. String action adjustment, neck relief, and saddle height, fret polishing, etc are critical to the playability of a new guitar and we go to great lengths to ensure our guitars are perfect before they are shipped.


An Important Note Regarding Porch Pirates

When we ship a guitar we always send it with instructions to the courier that a signature MUST be obtained at the time of delivery. If no one is home to sign for the carton, it will not be left. We do this to ensure that your guitar does not fall into the hands of porch pirates (or other nefarious characters such as bass players or drummers).

UPDATE - We've learned that during the COVID-19 crisis FedEx is sometimes leaving cartons with no signature. Please follow the tracking number we provide to make sure you know when your guitar arrives.

Fall In Love In Less Than a Week

Try any of our guitars in the comfort of your own home. If you don't fall head over heels in love within a week we'll arrange to take it back and issue a full refund (including shipping).
*certain conditions apply.

Subscribe to our Newsletter

Occasionally we send out a well crafted (read: thrown together on the spur of the moment) missive about the latest happenings here at World Guitar HQ. Miss it at your peril.