Do you set up each guitar before shipping?

I have some reservations about purchasing a guitar directly from you and your factory. I'm hoping it gets some personal attention before being delivered. Do you do anything in your Montreal loft apart from packing and shipping my guitar?

Do you set up each guitar before shipping?

Once we receive an order we pull a guitar from stock and schedule it to be tuned and checked by our luthier, Jerry. We have a very extensive quality check list that ever guitar we ship goes through. Over and above an examination for quality there is also a full set-up procedure that can only be performed immediately prior to shipping. String action adjustment, neck relief and saddle height, fret polishing etc are critical to the playability of a new guitar and we go to great lengths to insure our guitars are perfect before they are shipped.

An Important Note Regarding Porch Pirates

When we ship a guitar we always send it with instructions to the courier that a signature MUST obtained at the time of delivery. If no one is home to sign for the carton it will not be left. We do this to insure that your guitar does not fall into the hands of porch pirates (or other nefarious characters such as bass players or drummers).

Fall In Love In Less Than a Week

Try any of our guitars in the comfort of your own home. If you don't fall head over heels in love within a week we'll arrange to take it back and issue a full refund (including shipping).

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