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How do I reset my password or user name

When you place an order with us we send you confirmation of the order and, if it's your first order, we also send a temporary password in a separate email. If one or the other doesn't arrive in your inbox, the first thing to do is to check your spam folder. If there's nothing there, the chance is your ISP blocked the message as possible spam at their server level. To create a new one-time login visit https://www.macmarr.com/user and click on the "Request new password" link. Enter the email you used to create the order when prompted. Check your inbox. The link in the inbox should allow you to access your account. PLEASE - make sure you reset that one-time password to something different. It only works for the initial login. IF you don't reset it you'll end up going through the whole process again. Should that not fix the problem please use the contact form on the site to let us know details, including the time you made the attempt, so we can check the log for possible issues.

An Important Note Regarding Porch Pirates

When we ship a guitar we always send it with instructions to the courier that a signature MUST be obtained at the time of delivery. If no one is home to sign for the carton, it will not be left. We do this to ensure that your guitar does not fall into the hands of porch pirates (or other nefarious characters such as bass players or drummers).

UPDATE - We've learned that during the COVID-19 crisis FedEx is sometimes leaving cartons with no signature. Please follow the tracking number we provide to make sure you know when your guitar arrives.

Fall In Love In Less Than a Week

Try any of our guitars in the comfort of your own home. If you don't fall head over heels in love within a week we'll arrange to take it back and issue a full refund (including shipping).
*certain conditions apply.

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