The Week Before Christmas at Guitar Central
Things were just too quiet! We'd done pretty much everything we could to prepare for the arrival of the first 48 MacKenzie & Marr Tofino acoustic guitars.
We'd set up the stock room, humidified, insured, alarmed and locked down the building.
We'd tested the on-line store, and then tested it some more.
We'd proofed, published and printed our warranty to include with every order.
We'd lined up Canada Post and UPS for shipping.
We'd laid in 40 double walled cartons (with room for extra padding) to insure Tofinos were coddled in transit.
We felt reasonably sure we were on track to deliver all outstanding orders in time for Christmas. Then the rails (literally) started to come off. CN Rail, embarrased by a one-day strike, backed up rail cars across the country. Our guitars were caught in the backlog and didn't arrive in Montreal until December 21. Now Canada Customs is taking its own sweet time clearing the shipment. As of noon today (December 23) we're calling the broker hourly. Still expecting delivery in time to send out Christmas orders. Perhaps we should look into a sleigh and reindeer?