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What happens if I order a guitar, try it and don't like it?

We understand that ordering something as personal as a guitar over the internet is a pretty big leap of faith. Not only haven't you played it - you probably don't know a whole lot about MacKenzie & Marr Guitars, the company. From our side of the fence we don't see either one as a problem. We love our guitar and think you will too. But if you don't - if you play it and, for whatever reason it isn't the "one" for you - send it back. We'll even pay the return shipping charges. When we get it back in our warehouse in the same condition as when it was sent we'll issue a full refund. All we ask is that you make your decision within a week of receiving your guitar and hold onto the shipping materials until you're sure you no longer need them.

An Important Note Regarding Porch Pirates

When we ship a guitar we always send it with instructions to the courier that a signature MUST be obtained at the time of delivery. If no one is home to sign for the carton, it will not be left. We do this to ensure that your guitar does not fall into the hands of porch pirates (or other nefarious characters such as bass players or drummers).

UPDATE - We've learned that during the COVID-19 crisis FedEx is sometimes leaving cartons with no signature. Please follow the tracking number we provide to make sure you know when your guitar arrives.

Fall In Love In Less Than a Week

Try any of our guitars in the comfort of your own home. If you don't fall head over heels in love within a week we'll arrange to take it back and issue a full refund (including shipping).
*certain conditions apply.

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