"Direct to Musician"™ prices
Please tell me how MacKenzie & Marr Guitars stands behind the guitars they make.
All MacKenzie & Marr Guitars come with a limited lifetime warranty. If something goes wrong with your MacKenzie & Marr Guitar as a result of the way it was made or the materials used we fix it or replace it at no cost to you.
You can view a copy of our warranty here.
When we ship a guitar we always send it with instructions to the courier that a signature MUST be obtained at the time of delivery. If no one is home to sign for the carton, it will not be left. We do this to ensure that your guitar does not fall into the hands of porch pirates (or other nefarious characters such as bass players or drummers).
UPDATE - We've learned that during the COVID-19 crisis FedEx is sometimes leaving cartons with no signature. Please follow the tracking number we provide to make sure you know when your guitar arrives.
Try any of our guitars in the comfort of your own home. If you don't fall head over heels in love within a week we'll arrange to take it back and issue a full refund (including shipping).
*certain conditions apply.
