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What is your 7 day "Love It or Leave It" promise?

I'd love to try one of your guitars for a week if I can return it should it not be the one for me. Can I do that?

Our "Love It or Leave It" promise allows a potential owner to buy one of our guitars and try it for a week before committing to keeping it. Should the guitar not be perfect for you we'll happily take it back...no questions asked (well, almost no questions...we value feedback so we would like to know why you didn't fall in love, but if you choose not to share that with us we'll accept your decision). If you decide to return a guitar within the first week, just let us know, and we'll send you a pre-paid return label. You'll need to pack it securely drop it off or arrange for the carrier to pick it up. Naturally, we'll need to inspect the guitar once it arrives in our warehouse. If it comes back in the same condition as it left - no pick marks, no dings or scratches, etc - we'll issue a refund within 48 hrs.

The refund of shipping charges and prepaid return shipping portion of the  "Love It Or Leave It" return policy covers guitars shipped within Canadian provinces (except Labrador) and within the lower 48 US states and is offered at the sole discretion of MacKenzie & Marr Guitars Inc. Guitars shipped outside those areas are eligible for return at the owner's cost of shipping, provided a return authorization number has been assigned by MacKenzie & Marr Guitars. 

An Important Note Regarding Porch Pirates

When we ship a guitar we always send it with instructions to the courier that a signature MUST be obtained at the time of delivery. If no one is home to sign for the carton, it will not be left. We do this to ensure that your guitar does not fall into the hands of porch pirates (or other nefarious characters such as bass players or drummers).

UPDATE - We've learned that during the COVID-19 crisis FedEx is sometimes leaving cartons with no signature. Please follow the tracking number we provide to make sure you know when your guitar arrives.

Fall In Love In Less Than a Week

Try any of our guitars in the comfort of your own home. If you don't fall head over heels in love within a week we'll arrange to take it back and issue a full refund (including shipping).
*certain conditions apply.

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