I'd love to try one of your guitars for a week if I can return it should it not be the one for me. Can I do that?
Our "Love It or Leave It" promise allows a potential owner to buy one of our guitars and try it for a week before committing to keeping it. Should the guitar not be perfect for you we'll happily take it back...no questions asked (well, almost no questions...we value feedback so we would like to know why you didn't fall in love but if you choose not to share that with us we'll accept your decision). If you decide to return a guitar within the first week just let us know and we'll make arrangements to have it picked up. You'll need to pack it securely and be home on the day the carrier arranges to retrieve it but we'll look after everything else - labels, scheduled, etc. Naturally, we'll need to inspect the guitar once it arrives in our warehouse. If it comes back in the same condition as it left - no pick marks, no dings or scratches, etc - we'll issue a refund within 48 hrs.
The refund of shipping charges and prepaid return shipping portion of the "Love It Or Leave It" return policy covers guitars shipped within Canadian provinces (except Labrador) and within the lower 48 US states. Guitars shipped outside those areas are eligible for return at the owners cost of shipping provided a return authorization number has been assigned by MacKenzie & Marr Guitars.