What is your 7 day "Love It or Leave It" promise?
I'd love to try one of your guitars for a week if I can return it should it not be the one for me. Can I do that?
Our "Love It or Leave It" promise allows a potential owner to buy one of our guitars and try it for a week before committing to keeping it. Should the guitar not be perfect for you we'll happily take it back...no questions asked (well, almost no questions...we value feedback so we would like to know why you didn't fall in love, but if you choose not to share that with us we'll accept your decision). If you decide to return a guitar within the first week, just let us know, and we'll send you a pre-paid return label. You'll need to pack it securely and drop it off or arrange for the carrier to pick it up. We'll need to inspect the guitar once it arrives in our warehouse. If it comes back in the same condition as it left - same strings, no pick marks, no dings or scratches, etc - we'll issue a refund within 48 hrs.
The refund of shipping charges and prepaid return shipping portion of the "Love It Or Leave It" return policy covers guitars delivered to addresses within Canadian provinces (except Yukon, Nunavut, the Northwest Territories, parts of Newfoundland and Labrador and some northern areas of some provinces) ) and within the lower 48 US states. It is offered at the sole discretion of MacKenzie & Marr Guitars Inc. Guitars shipped outside those areas are eligible for return at the owner's shipping cost, provided a return authorization number has been assigned by MacKenzie & Marr Guitars.