Why can't FedEx find a shipment related to the tracking number in an email I received?

FedEx (or UPS) sent me an e-mail with a tracking number and an expected delivery date. When my guitar failed to show up on that date I called them, only to be told they had no package matching that tracking number.

Why can't FedEx find a shipment related to the tracking number in an email I received?

Both FedEx and UPS send notification emails as soon as we generate your shipping label. The initial notice states something like "billing information received" or "pickup information received". It's deceptive if you're not familiar with their system in that it quotes a delivery date and leaves the impression the package itself has been picked up.

We generate a shipping label as soon as we receive payment. That triggers the email with the tracking number. But a guitar still has to be pulled from inventory, go through a final inspection and be packed for courier pickup. FedEx requires one day notice for ground shipments so the normal time from payment to shipping is one, or occasionally, two business day(s). Meanwhile you're chomping at the bit for your new guitar and getting upset every time a delivery truck passes your driveway.

Being able to advise a customer of the location of their guitar by email is a great tool. You get a notice at every stage of the delivery cycle. But we wish the courier companies would re-word that initial e-mail to make it a whole lot clearer!

An Important Note Regarding Porch Pirates

When we ship a guitar we always send it with instructions to the courier that a signature MUST obtained at the time of delivery. If no one is home to sign for the carton it will not be left. We do this to insure that your guitar does not fall into the hands of porch pirates (or other nefarious characters such as bass players or drummers).

Fall In Love In Less Than a Week

Try any of our guitars in the comfort of your own home. If you don't fall head over heels in love within a week we'll arrange to take it back and issue a full refund (including shipping).

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