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Buying a guitar

How can I extend the 7 day Love it or Leave it guarantee for a gift.

I'm thinking of giving my (husband/wife/brother/sister/son/daughter/etc) one of your guitars but I'm concerned about the 7 day guarantee will expire before the special day. Is there a way to extend it?

Our 7 Day "Love It or Leave It" 100% refund policy is a great way to try one of our guitars in the comfort of your home. It kicks in when you sign for the guitar delivery but if you're giving the guitar as a gift the recipient may have far less than a week to enjoy the benefit. We can happily extend the guarantee for an additional period for guitars given as gifts. Simply use the "comments" box on the order form to tell us who the lucky owner will be and what date they will be receiving the gift. We'll make sure the 7 day period starts on that date.

Do you set up each guitar before shipping?

Once we receive an order we pull a guitar from stock and schedule it to be tuned and checked by our luthier, Jerry. We have a very extensive quality checklist that every guitar we ship goes through. Over and above an examination for quality there is also a full set-up procedure that can only be performed immediately before shipping. String action adjustment, neck relief, and saddle height, fret polishing, etc are critical to the playability of a new guitar and we go to great lengths to ensure our guitars are perfect before they are shipped.

Can I visit your loft in Montreal?

We're always happy to entertain visitors. Our regular hours are from 9 to 5 Monday to Friday. However we're not always in the warehouse and when we are, we're not set up as a retail store so before you arrive we ask the following:

  • Please let us know when you would like to come and which guitar(s) you'd like to try. We need to schedule someone to look after you. Because we normally don't set up guitars until they are ordered we want to make sure the models you're interested in trying are available.

Do you sell your guitars in the United States?

Yes we sell guitar to US based customers. In fact as word about our guitars spreads we're getting more and more inquiries from south of the border. If you live in the US you'll pay the price of the guitar plus the shipping costs as calculated when you place an order but there will be no other hidden charges or fees. Your guitar will be shipped from our warehouse in Champlain NY. You'll be billed in US dollars when buying by phone or in our on-line store.

An Important Note Regarding Porch Pirates

When we ship a guitar we always send it with instructions to the courier that a signature MUST be obtained at the time of delivery. If no one is home to sign for the carton, it will not be left. We do this to ensure that your guitar does not fall into the hands of porch pirates (or other nefarious characters such as bass players or drummers).

UPDATE - We've learned that during the COVID-19 crisis FedEx is sometimes leaving cartons with no signature. Please follow the tracking number we provide to make sure you know when your guitar arrives.

Fall In Love In Less Than a Week

Try any of our guitars in the comfort of your own home. If you don't fall head over heels in love within a week we'll arrange to take it back and issue a full refund (including shipping).
*certain conditions apply.

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