Can I order a custom guitar?

At this time we cannot offer any customization of the models we sell. They are available only as specified. We cannot make one-of or special order guitars. Again, what we show on our site is what we have available.

How can I extend the 7 day Love it or Leave it guarantee for a gift.

I'm thinking of giving my (husband/wife/brother/sister/son/daughter/etc) one of your guitars but I'm concerned about the 7 day guarantee will expire before the special day. Is there a way to extend it?

Our 7 Day "Love It or Leave It" 100% refund policy is a great way to try one of our guitars in the comfort of your home. It kicks in when you sign for the guitar delivery but if you're giving the guitar as a gift the recipient may have far less than a week to enjoy the benefit. We can happily extend the guarantee for an additional period for guitars given as gifts. Simply use the "comments" box on the order form to tell us who the lucky owner will be and what date they will be receiving the gift. We'll make sure the 7 day period starts on that date.

Do you set up each guitar before shipping?

Once we receive an order we pull a guitar from stock and schedule it to be tuned and checked by our luthier, Jerry. We have a very extensive quality checklist that every guitar we ship goes through. Over and above an examination for quality there is also a full set-up procedure that can only be performed immediately before shipping. String action adjustment, neck relief, and saddle height, fret polishing, etc are critical to the playability of a new guitar and we go to great lengths to ensure our guitars are perfect before they are shipped.

Can I visit your office in Montreal?

We're always happy to entertain visitors. Our regular hours are from 9 to 5 Monday to Friday. However we're not always in the warehouse and when we are, we're not set up as a retail store so before you arrive we ask the following:

Please let us know when you would like to come and which guitar(s) you'd like to try. We need to schedule someone to look after you. Because we normally don't set up guitars until they are ordered we want to make sure the models you're interested in trying are available.

Do you sell your guitars in the United States?

The short answer is NO. If you live in the US you'll pay the guitar price plus the shipping costs as calculated when you place an order but there will be no other hidden charges or fees. You'll be billed in US dollars, all duties, if any, included. Your guitar will be shipped from our warehouse in Champlain NY.

PLEASE NOTE: We're a Canadian company and therefore not required to charge or collect any US city, state or federal sales taxes.

Will my guitar come with a case?

Yes, in fact the quality of the case we supply at no additional cost surprises users. We ship all of our guitars in a premium quality arch-top hard shell case.

Why can't I buy a MacKenzie & Marr guitar in my local music store?

Whoa -- what a loaded question. Sounds like you're asking us to dis your favourite hang-out. Shame on you! We don't want to say bad things about other companies that sell guitars but let's face it. The traditional distribution chain for musical instruments has so many layers it rivals a pre-Cambrian paleontological fossil site in the badlands of South Dakota (that was what Bruce was singing about, wasn't it?).

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