The very first comment I have for this company is to praise the outstanding service.
I purchased an Opeongo recently and had an issue with the guitar. Having purchased the guitar “sight unseen”, I was skeptical on how this issue would be resolved. Within hours of receiving the instrument and discovering the issue, I called the company. I spoke with John Marr directly and explained the issue to him. He immediately arranged to have the instrument looked at the very next day. He assured me if there was a problem with the instrument would be fixed on site or that if it could not be resolved immediately, it would be replaced.
To be honest, that night I was questioning myself about having purchased a guitar without trying it first. And now there was an issue with the guitar. After thinking about the situation I was pretty sure I was going to return the guitar the next day when I met with the luthier. As the company has a “love it or leave it” policy.
The next day I met with the Luthier from M&M a very knowledgeable, polite, friendly fellow and is truly an asset to their company. He inspected the guitar and came to the conclusion that it could not be repaired on site and had to be returned for repair. He had, along with his tools, brought a brand new Opeongo guitar just in case he could not repair the one that I had received the day before.
As I mentioned earlier, I was just simply going to return the guitar. But since the Luthier had brought another Opeongo and I hadn’t had the opportunity to try one as the first one had issues, I decided to try the new one. It was set up just the way I like and the playability was excellent. So I decided to keep the new one and give it an honest try.
Once the Luthier had left I went over the guitar with a fine tooth comb. Fit and finish are excellent A +.
The matte finish is very appealing to me. Size and weight are perfect for me. Grover tuning machines are very smooth. The sounds, highs and lows are second to none. I love the sound !
I started playing the guitar and just couldn’t put it down ! What a fun guitar to play. This is my guitar to keep !!
In conclusion, I would not hesitate to purchase another instrument from Mackenzie & Marr. They have an excellent product. The customer service is the best I have ever had or seen.
A VERY happy customer
(Admin comments: The reviewer did not mention the name of the luthier. He's Jerry Greenberg. He's a key member of our team. Jerry is available to do work for individuals and can be reached at (613)636-1094.